TrueCare Medical Centre Privacy Policy

Effective date: September 30, 2026  ·  Last updated: September 30, 2026

Our commitment to privacy

TrueCare Medical Centre and TrueCare Pharmacy are committed to protecting personal information and personal health information in accordance with applicable Ontario and Canadian privacy requirements. This policy explains how information submitted through our official website is collected, used, disclosed, retained and protected.

Official website and scope

Our official website is www.truecaremed.ca. This policy applies to information collected through that website, including new-patient registration, pharmacy refill requests, prescription-transfer requests and general website activity. Temporary development or testing domains are not part of the public policy.

This website policy does not replace the professional and legal record-keeping obligations of physicians, pharmacists and other regulated healthcare providers. Medical records maintained in clinical or pharmacy systems may be subject to different retention requirements.

Information we collect

Depending on the service requested, we may collect identity and contact details, date of birth, Ontario health-card information, parent or guardian information, current pharmacy information, prescription numbers, medication names, delivery preferences, delivery address and the information necessary to process a registration, refill or transfer request.

We also receive limited technical information necessary to operate and secure the website, such as browser information, security logs and network information. Optional analytics is described below.

How we use information

We use submitted information to review and process requests, validate registration information, contact patients, coordinate appropriate clinic or pharmacy services, protect the website, prevent misuse, comply with legal obligations and improve administrative processes. We limit collection to information reasonably required for those purposes.

Consent and choices

Consent is requested when a patient submits a registration, refill or prescription-transfer form. Patients may choose not to submit an online request and may contact the clinic or pharmacy by telephone instead. Consent may be withdrawn subject to legal, professional and operational requirements.

Disclosure and service providers

Information is accessible only to authorized personnel who require it for their duties. We may use service providers for website hosting, security, email delivery, appointment booking and technical support. Those providers may process information in different jurisdictions and are expected to handle it under appropriate contractual, security and privacy safeguards. Information may also be disclosed with consent or when permitted or required by law.

We do not sell or rent patient information.

Patient registration

New-patient registration information is reviewed by authorized clinic staff and entered into the appropriate clinic system. Staff may contact the patient about next steps. Do not use the registration form to submit a medical history, describe symptoms or request emergency assistance.

Pharmacy refill and transfer requests

Information submitted through the secure pharmacy forms is used to review the request, coordinate pharmacy services and contact the patient when clarification is required. Medication details are not repeated in patient confirmation emails. Submission of a request does not guarantee that a prescription can be filled, transferred or delivered; pharmacy staff will confirm eligibility and availability.

Retention and secure disposal

Website submissions are retained only as long as reasonably necessary for administrative follow-up, legal obligations and the configured retention process. Completed registration and pharmacy requests are normally scheduled for deletion from the website administration inbox after 30 days. Information transferred into clinical or pharmacy record systems is retained according to applicable law and professional requirements.

Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, including restricted administrative access and security controls. No internet transmission or electronic storage method can be guaranteed to be completely secure. Do not send personal health information through ordinary email unless instructed by authorized staff using an approved process.

Access and correction

Individuals may request access to or correction of personal information under TrueCare’s control. We may need to verify identity before responding. Requests relating to a physician’s or pharmacist’s professional records may be handled by the applicable health-information custodian or regulated provider.

Cookies and analytics

The website uses essential technologies required for security and basic operation. On non-sensitive pages, optional Google Analytics 4 may be used only after the visitor selects “Allow analytics.” Analytics is configured without Google Signals or advertising-personalization signals. We do not intentionally send names, contact details, health-card numbers, medication information or form contents to analytics.

Analytics is disabled on patient-registration, pharmacy-refill and prescription-transfer pages. Visitors may choose “Essential only” or reopen Cookie Preferences to change their selection. Google Search Console may be used to understand website indexing and search performance; it does not receive information entered into website forms.

Advertising

If advertising conversion measurement is introduced, it will be limited to general actions such as booking-button or telephone-link clicks and will not include form contents or personal health information. TrueCare does not use the website for healthcare remarketing or personalized advertising based on sensitive health interests.

External websites

The website may link to services operated by other organizations, including appointment booking, maps and social-media platforms. Their privacy practices are governed by their own policies. A link does not transfer information entered into a TrueCare form unless the patient separately chooses to use the external service.

Emergencies and email

Website forms and ordinary email are not monitored as emergency services. For a medical emergency, call 911 or visit the nearest emergency department. For non-emergency questions, contact the clinic or pharmacy directly.

Privacy questions and complaints

To ask a privacy question, request access or correction, withdraw consent where applicable or make a complaint, contact:

Privacy Officer, TrueCare Medical Centre
107-810 Nipissing Road
Milton, ON L9T 4Z9
Email: privacy@truecaremed.ca
Phone: 289-429-0350

If a concern is not resolved, an individual may contact the Information and Privacy Commissioner of Ontario. This policy should be reviewed periodically and whenever website services or privacy practices materially change.